Refund policy

Return & Refund Policy

30-day returns, straightforward process

Refunds Shipping Terms Privacy Legal Notice

Our Commitment

At NovaPulse, we want you to love every purchase. If for any reason you are not completely satisfied, we offer a 30-day return policy from the date of delivery.

Eligibility for Returns

To be eligible for a return, your item must be:

Unused and in its original condition
In the original packaging with all components included
Returned within 30 days of the delivery date

Items that have been used, damaged by the customer, or are missing components may be subject to a reduced refund reflecting the loss in value.

How to Return

Email us at support@novapulseplus.com with your order number and reason for return
We will respond within 2 business days with return instructions
Send the item using a tracked and insured postal service — we recommend an online courier service for the best rates
Return shipping costs are the responsibility of the customer, except where the item is faulty, damaged in transit, or incorrect

Refunds

Once we receive and inspect the returned item, we will process your refund within 14 days. You will be notified by email. Refunds are issued to the original payment method.

Original standard shipping costs are non-refundable
Express/expedited shipping charges are non-refundable
Promotional discounts applied at purchase will be reflected in the refund amount

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us immediately at support@novapulseplus.com with:

Your order number
A description of the damage or fault
Photos of the damaged item and packaging

We will arrange a replacement or full refund at no additional cost to you. Return shipping for faulty or damaged items is covered by NovaPulse.

Wrong Item Received

If you received the wrong item, contact us within 30 days and we will arrange a free return and send the correct item or issue a full refund.

Cancellations

You may cancel your order before it is dispatched for a full refund. Once dispatched, the standard return process applies.

If your order has been packed but not yet dispatched, a restocking fee may apply. We will inform you if this is the case before processing the cancellation.

Non-Returnable Items

The following items cannot be returned:

Items returned after 30 days from delivery
Items that have been used, altered, or damaged by the customer
Items missing original packaging or components

International Returns

For orders shipped outside the UK, return shipping costs and any customs/import fees for the return are the responsibility of the customer. NovaPulse is not responsible for items lost or damaged during the return transit.