Frequently Asked Questions
Do you offer free worldwide delivery?
Yes! We offer free worldwide delivery on all orders, no minimum spend required.
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be unused, undamaged and returned in their original packaging. If you're not satisfied, simply contact us and we'll arrange a return.
Are your products compatible with all smart home systems?
Yes, most of our smart home products are compatible with Amazon Alexa and Google Home. Check individual product descriptions for details.
How long does delivery take?
Delivery typically takes 7–18 business days depending on your location. Orders are dispatched within 1–2 business days and you'll receive a tracking number once shipped.
How can I contact customer support?
You can reach us by email at support@novapulseplus.com. We will respond within 24 hours.