Shipping Policy
We deliver to customers across the UK, Europe, and internationally. UK orders ship free. European orders over €150 ship free. International orders are charged at a flat rate.
United Kingdom
Free delivery on all UK orders.
| Delivery Time | Cost |
|---|---|
| 2–7 business days | FREE |
- Dispatched within 1 business day of payment confirmation.
- Delivered via Royal Mail, Evri, Yodel, Parcelforce or equivalent courier.
- Tracking information sent by email upon dispatch.
- We are unable to deliver to PO Box addresses.
- Remote locations (Scottish Highlands, Islands, Isle of Man, Northern Ireland) may require additional time.
- Some products are available for UK delivery only.
Europe
Free delivery on orders over €150. Orders below €150:
| Destination | Delivery Time | Cost (incl. VAT) |
|---|---|---|
| Netherlands, Belgium, Luxembourg | 1–2 business days | €6.95 |
| Germany, Austria, Denmark, Sweden, Finland, Poland, Czech Republic, Slovakia, Slovenia, Hungary, Romania, Bulgaria, Estonia, Latvia, Lithuania, Gibraltar, Monaco, Bosnia and Herzegovina | 2–4 business days | €7.95 |
| France, Spain, Italy, Portugal, Ireland, Greece, Croatia | 3–5 business days | €9.95 |
| Norway, Liechtenstein | 4–7 business days | €14.95 |
| Switzerland | 5–10 business days | €19.95 |
Orders shipped from the UK to Europe may be subject to customs duties or import fees. These are the responsibility of the buyer.
International
| Destination | Delivery Time | Cost |
|---|---|---|
| USA, Canada, Australia, New Zealand, Japan, Hong Kong, UAE, Israel and other countries outside Europe | 7–21 business days | €49.95 |
International orders may be subject to customs duties and import fees. These are the sole responsibility of the buyer.
Shipping Origin & Delivery Times
Our products are sourced from suppliers located in different countries, including the UK, Europe, and Asia. Delivery times vary depending on the supplier and destination:
- UK & Europe suppliers — estimated 3–7 business days
- Asian suppliers (e.g. China) — estimated 10–25 business days
Some orders may ship from multiple locations and arrive in separate parcels. You will receive individual tracking numbers for each shipment.
Order Tracking
You will receive a tracking email once your order is dispatched. Delivery times are estimates and may vary.
Lost or Delayed Parcels
Contact us at support@novapulseplus.com if your order hasn't arrived within the estimated window. Lost parcel claims are processed after 14 business days from dispatch.
UK Plug Notice
Most of our plug-in lighting products are fitted with a UK Type G plug. Customers outside the United Kingdom may require a suitable travel adapter. For any questions, contact us.
Important Notes
- Orders placed before 12:00 PM are dispatched the next business day.
- We do not ship on weekends or public holidays.
- Some orders may ship from different locations and arrive in separate parcels.